Frequently Asked Questions
Find answers to common questions about our premium audio and electronics
Do your products come with a manufacturer warranty?
Yes, as an authorized dealer, all products sold by SKY by Gramophone include a full manufacturer's warranty.
Can I get help with setting up my new audio system?
Absolutely. Our team of experts is available for remote technical support to help you calibrate and enjoy your new equipment.
Are the electronics you sell brand new?
We only sell factory-sealed, brand-new merchandise unless specifically labeled as 'Open Box' or 'Certified Refurbished'.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If damage is found, contact our support team within 48 hours to initiate a replacement claim.
Do you offer professional installation services?
Local installation may be available depending on your location. Please contact us with your zip code for more details.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and secure payment gateways to ensure your data is protected at all times.